Privacy policy

Privacy Policy

Gimmie is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or start a subscription with us.

Gimmie is the data controller for the personal information collected through our store, operating under UK data protection laws, including the UK GDPR.

1. Information We Collect

To process your fresh meal prep orders and manage your subscription, we collect the following personal information:

• Identity Data: Your name, surname, and account login details.

• Contact Data: Your email address and phone number, used for order confirmations and delivery updates.

• Delivery Data: Your physical delivery address and any specific delivery instructions or gate/access codes you provide.

• Financial Data: Your payment details, processed securely via our encrypted third-party payment gateways. Gimmie does not store your full credit card information.

• Technical Data: Your IP address, browser type, and information about how you interact with our Shopify store.

2. How We Use Your Data

We only use your personal data when the law allows us to. Most commonly, we use your data to:

• Fulfil Your Orders: To prepare your meals and deliver them to your Manchester address. This is processed under contractual necessity.

• Communicate With You: To send you text or email updates regarding your delivery tracking, subscription renewals, or kitchen cut-off reminders. This is processed under contractual necessity and/or legitimate interest.

• Improve Our Service: To analyse website performance and optimise your shopping experience. This is processed under legitimate interest.

• Marketing: If you explicitly opt in at checkout, we may send you emails about new menu items, discounts, or brand updates. You can unsubscribe at any time.

3. Sharing Your Data

We never sell your data. We only share your information with trusted third-party service providers who are essential to running Gimmie:

• Shopify: Our e-commerce platform hosts our store and processes your account data.

• Payment Processors: Secure third-party gateways, such as Stripe, Apple Pay, or Shopify Payments, handle all transaction processing.

• Delivery Partners: Our local drivers or courier partners receive your name, address, phone number, and delivery notes solely to get your meals to your door.

4. Data Security & Retention

We take data security seriously. Because our store is built on Shopify, your data is protected by industry-standard SSL encryption. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

5. Cookies & Tracking Technologies

Our website uses cookies to keep track of items in your shopping cart, remember your login details, and understand how visitors use our site.

• Essential Cookies: Required for the basic functioning of the Shopify checkout.

• Analytics Cookies: Used to measure site traffic and performance.

• You can manage your cookie preferences at any time via the cookie consent banner displayed when you first visit our website.

6. Your Legal Rights

Under the UK GDPR, you have significant rights regarding your personal data. These include the right to:

• Request access to the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request the erasure of your personal data, also known as the “right to be forgotten”, subject to certain legal exceptions.

• Object to or restrict the processing of your data.

If you wish to exercise any of these rights, or if you have any questions about this policy, please contact us at hello@gimmie.co.uk.