Refund policy

Refund & Cancellation Policy

Perishable Goods & Returns

Because our meals are freshly prepared, cooked to order, and perishable, we are unable to accept returns or exchanges. Under UK Consumer Contracts Regulations, perishable goods, such as fresh food, are exempt from the standard 14-day cancellation or return period.

Order Cancellations & Changes

We source our ingredients fresh and cook to order to guarantee ultimate freshness. You can cancel or amend your order anytime up until our cut-off point of Thursday at 11:59pm for the upcoming delivery. Once this window closes, our team is already preparing your order, and we cannot accept any cancellations, amendments, or refunds.

Something Not Right?

Your satisfaction is everything to us. In the unlikely event that your delivery arrives damaged, is missing an item, or you are unhappy with the quality, please let us know right away so we can make it right.

• Please email us at hello@gimmie.co.uk within 24 hours of your delivery window.

• Include your order number and a quick photo of the issue so we can investigate.

• Approved issues will be resolved swiftly via store credit or a partial/full refund to your original payment method.

Failed Deliveries

Because our meals must be refrigerated on the day of delivery, please ensure your delivery notes are accurate and up-to-date at checkout. If our driver cannot access your building, cannot reach you via phone, or there is no safe place left to leave your box, the delivery may be left at the most secure alternative point available or disposed of. Due to the perishable nature of the food, we cannot offer refunds for failed delivery attempts where instructions were missing or incorrect.