Terms of service
Terms & Conditions
Welcome to Gimmie. By placing an order or starting a subscription with us, you are agreeing to the following terms and conditions. Please read them carefully before ordering your meals.
1. Food Safety, Storage & Reheating
Because we cook and deliver your meals on the very same day for ultimate freshness, maintaining food safety becomes your responsibility the moment the delivery is completed.
• Immediate Refrigeration: All meals must be unpacked and placed in a refrigerator maintained at or below 5°C immediately upon delivery.
• Use-By Dates: Every meal is clearly labelled with a use-by date. Do not consume any meals past this date. Gimmie cannot accept liability for any illness or adverse reactions caused by consuming meals that have been stored incorrectly or eaten past their use-by date.
• Reheating Instructions: Meals must be reheated thoroughly until piping hot throughout, reaching a core temperature of at least 75°C for 30 seconds. Never reheat a meal more than once.
2. Allergen Disclaimer
While we follow strict hygiene protocols and take food safety incredibly seriously, Gimmie operates a kitchen environment that handles all major allergens. This includes but is not limited to: Gluten (Wheat), Dairy (Milk), Eggs, Nuts, Peanuts, Soy, Fish, Sesame, and Mustard.
• Cross-Contamination: Because our menu changes weekly and meals are prepared in the same space, we cannot 100% guarantee that any meal is completely free from traces of these allergens.
• Customer Responsibility: If you have a severe, life-threatening food allergy, we strongly recommend that you do not order from Gimmie. It is your responsibility to check the full ingredient list provided with each meal before consuming.
3. Delivery Protocols & Access
We are an ultra-local Manchester based business delivering fresh, perishable food. To ensure your food arrives safely, we require accurate delivery logistics.
• Accurate Information: You must provide complete and accurate delivery notes at checkout, including building names, gate codes, floor numbers, or apartment intercom instructions.
• The Safe Place Policy: If you are not home during your delivery window, our driver will leave your box in the “Safe Place” designated by you at checkout. Our boxes are packed with chilled ice packs to keep your meals fresh during transit. However, once left in your safe place, all risk of loss, theft, or temperature spoilage transfers entirely to you.
• Failed Access: If our driver cannot gain entry to your building, cannot find a secure safe place, and cannot reach you via the phone number provided, the delivery attempt will be logged as failed. To maintain food safety, the box will be disposed of, and no refunds or redeliveries will be issued for failed attempts caused by inadequate delivery notes.
4. Subscription Changes & Cut-Offs
To allow us time to source premium, fresh ingredients and cook and deliver on the same day, we operate a strict production schedule.
• The Cut-Off Window: Any changes to your weekly order, address updates, skip requests, or subscription cancellations must be completed before Thursday at 11:59pm for the upcoming delivery.
• Late Changes & Cancellations: Once this weekly cut-off window passes, your payment is processed and your order is locked into our kitchen system for production. Because our meals are perishable and cooked to order, we cannot alter, cancel, or refund any orders after this time.
• Failed Payments: If a subscription renewal payment fails, we reserve the right to pause your production slot until payment is resolved. If payment is not cleared before the weekly cut-off window, your delivery for that week will be cancelled.